Frequently Asked Questions

Live cohorts run in global-friendly time slots with structured weekly milestones. If you miss a session, recordings are available within 24 hours, and you can still submit questions asynchronously.

Yes. Each track includes timed practice sets, detailed explanations, and performance analytics so you can focus on weak areas and track improvement over time.

You can switch anytime. Your progress remains intact, and previously completed lessons count toward your cohort checkpoints. If your cohort start date is close, we’ll help you plan the best path.

We offer a 14-day money-back guarantee if you completed less than 20% of the course. Refunds are processed back to the original payment method, typically within 5–10 business days.

Yes. You can ask questions anytime, and mentors respond during business hours. For cohort learners, you also get weekly office hours and feedback on practice attempts.

We support captions for recordings, keyboard-friendly navigation, and readable design defaults. If you need additional accommodations, submit a request via the question form and we’ll respond with options.

You retain access for 12 months from purchase. During that period, updates to the curriculum and new practice sets are included at no extra cost.

Yes. After purchase, you can request an invoice/receipt. If you need your company details on the invoice, submit them through the question form and we’ll generate the correct document.